FAQ
Can children join the tour?
Everyone over the age of 6 is welcome to join a tour. The Distillery cannot allow anyone under the age of 6 into the still house. Therefore they cannot join the tour. This includes babes-in-arms.
What days will distilling actually be happening?
The stills are usually in action on Mondays, Tuesdays, Thursdays and Fridays. However very occasionally, for technical reasons, there will be times when distilling is not in operation on those days.
Can I bring my dog into the distillery?
As this is a working distillery, only Assistance Dogs are allowed into the distillery building. This includes the distillery shop and the Pot Still Coffee Shop.
How long are the distillery tours?
The Daily Distillery Tours last 60 minutes.
Ticket Types
- Adult Ticket - this is a standard ticket for over 18s and includes the tasting of 3 whiskies
- Under 18s (over 6) - this ticket is for those over 6 years old but under 18. It does not include the tasting samples
- Adult Ticket with Driver Drams - this ticket is for those on driving duty and includes some tasting samples to take away and enjoy later at home
- Once you have placed your order, we will email you with instructions on how to book your tour.
Absolutely. You can send a gift message with your order via either SMS or Email:
- immediately on placing your order
- at a day and time you choose
- when the order has just been delivered
Use the 'Add a Gift Message' button on either the product page or the Cart Page.
There are over 800 distilleries in the UK! Digital Distiller hand picks the best, smaller independent distillers to create new, innovative products.
We are continually adding to our portfolio of partners to broaden the range and capabilities of the Digital Distiller offer.
Delivery
Currently we only deliver within the UK. Costs as follows:
Under £75
- Standard UK Delivery
- 3-4 working days
- £4.99
Under £200
- Express UK Delivery
- 1-2 working days
- £6.99
£75 or over
- Standard UK Delivery
- 3-5 working days
- Free
£200 or over
- Express UK Delivery
- 1-2 working days
- Free
Subscription Boxes
- FREE STANDARD UK DELIVERY
Subscription Boxes are despatched at the beginning of each month.
Highlands and Islands: £12.99
We do not deliver to the Channel Islands, or to PO Boxes. Deliveries containing alcohol will require proof of age at the time of delivery and may require a signature.
See Shipping and Delivery Page
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
See our Refund and Returns page for more details.